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Check how much money you have coming in each month from benefits or work. Write these figures down separately. Check the amount of any other income, for example rent from a lodger. If you're applying to get income-based JSA, you'll also need to know how much you have in savings. Check any bank or savings s - and anywhere else that you have money.
You'll need your National Insurance and also your partner's. If you don't have one you should apply. Make a list of the jobs you've had in the last 6 months - including employer contact details and the dates you worked there. If you've done work-related courses and training in the last 6 months - check the dates and who the training was with. When you apply, you'll have to explain the reasons why you reed - for example if your job was causing you health problems. If the Jobcentre don't think you had a good reason, they might give you a sanction at the start of your claim. This means you'll have to wait a few weeks before you get your first payment.
If you need to show the Jobcentre you had a good reason for leaving your job, you should get evidence together such as:. You should explain your reasons for reing when you apply for new style JSA. Explain what evidence you have and that you can give them the evidence at your first JSA claim interview. You should show that the working hours made it impossible for you to look after your children.
Explain to the Jobcentre:. You'll need to give the of hours you work a week. If you do a different each week, start by thinking if you do a regular pattern. If there's no pattern to your work, count the hours you worked in the last 5 weeks and divide by 5 to get an average. If you do a regular pattern, calculate how many hours you'd do each week if the work was spread evenly. For example if you work during 2 weeks but not the next, divide all the hours you work in the first 2 weeks by 3 because your cycle is 3 weeks. Your cycle can be a year, for example if you only work in school term time.
Start with the hours you work in a week during working times. Multiply this by the of weeks you work in a year, and divide this by If you need help working out your working hours, contact your nearest Citizens Advice. You'll need the names of anyone you live with - whether they're family members or not.
You might need to give information about their job, benefits and income, but you can still apply if you don't know. Try and get it as soon as you can or your JSA claim might be delayed. If you're having trouble finding information you can contact your nearest Citizens Advice for help. Take a photo or screen-shot of the message that says your claim has been sent - you might need this later to prove when you first claimed. Telephone: Telephone Welsh language : Textphone: Relay UK - if you can't hear or speak on the phone, you can type what you want to say: then You can use Relay UK with an app or a textphone.
You can find out how to use video relay on YouTube. You can check if you can get income-based JSA. Make a note of the date and time you call the Jobcentre Plus. Also write down the name of the person you spoke to. You might need these details if you need to prove when you started your application. You might be able to ask for your JSA claim to be valid from an earlier date - this is called 'backdating'. You could get JSA for up to 3 months before you applied. You can only backdate your claim if you have a good reason - for example a close relative died or you were given wrong advice by the Jobcentre.
You'll usually need to have looked for a job and been available for work from the day you want your JSA to start. If this wasn't possible, you can still ask to backdate your claim but you'll need a good reason. This can be the same reason you give for wanting to backdate. When you apply you'll be asked when you want the claim to start. Give the date you'd have applied if you could, for example the date you were given wrong advice. You'll need to give evidence to show why you didn't apply earlier. For example, if the Jobcentre gave you wrong information you could provide s or letters showing what they told you.
You'll also need to prove you've been job hunting and available for work. Keep anything that shows this, for example copies of job applications or s showing you registered with a job website. It can be difficult to prove that you're entitled to backdated payments - contact your nearest Citizens Advice if you need help.
You'll get a text or phone call inviting you to an interview at the Jobcentre to finish your claim. If you don't get this after 2 working days, call your Jobcentre. The will be on the interview invitation - or you can look up their contact details on GOV. You should plan for your interview by thinking about the job hunting and working arrangements that will be suitable for you. SMI is a government loan to help pay the interest on your mortgage or another home loan.
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NHS and adult social care complaints Find out how to complain about your Claiming jsa online application or health visitor. Top links Find your local Citizens Advice Volunteer with us Jobs in our network Press releases Our blogs Read what we're saying about a range of issues. England This advice applies to England: England home Advice can vary depending on where you live. There are different application processes if you're either: claiming new style JSA adding income-based JSA to your existing claim for contribution-based JSA You'll need to gather the personal information you need, then apply online or by phone.
Get your personal information ready Find all the personal information you need for your application. How much money you have You'll need your bank and sort code - if you don't have an you'll need to open one. Your current and past work You'll need your National Insurance and also your partner's. Make a list of the jobs you've had in the last 6 months - including employer contact details and the dates you worked there If you've done work-related courses and training in the last 6 months - check the dates and who the training was with.
If you reed from your last job - 'leaving work voluntarily' When you apply, you'll have to explain the reasons why you reed - for example if your job was causing you health problems. You shouldn't be sanctioned if you left your job because you: took voluntary redundancy weren't getting the minimum wage you weren't safe because your job conditions didn't meet health and safety standards were bullied or harassed - as long as the DWP agree that leaving your job in these circumstances was reasonable had a zero-hour contract left the job during the 'trial period' - this is usually more than 5 weeks but less than 13 weeks after starting If you need to show the Jobcentre you had a good reason for leaving Claiming jsa online application job, you should get evidence together such as: messages between you and your employer or union about your reation photos of unsafe conditions at work copies of payslips showing less than the minimum wage You should explain your reasons for reing when you apply for new style JSA.
If you left because of childcare commitments You should show that the working hours made it impossible for you to look after your children. Explain to the Jobcentre: when you need to look after your children why you couldn't use after school clubs or relatives to help you any requests you made to your employer to change your working hours any changes your employer made to your working pattern You'll need to get evidence together such as: a letter from school or nursery a copy of your contract messages between you and your employer or union Your working hours You'll need to give the of hours you work a week.
Who you live with You'll need the names of anyone you live with - whether they're family members or not. Monday to Friday, 8am to 5pm. Jobcentre Plus Telephone: Textphone: Welsh language: Relay UK - if you can't hear or speak on the phone, you can type what you want to say: then You can use Relay UK with an app or a textphone. Coronavirus — interviews You might be asked to go to a face-to-face Claiming jsa online application at the Jobcentre Plus.
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